Terms and Conditions

Quotation Validity

All quotations are valid for 14 days from the date of issue.

Payment Terms

For the installation of new shade sails and posts:

• A  50% deposit/progress payment (comprising 10% deposit plus a 40% progress payment) will be invoiced together upon acceptance of the quote for your custom-manufactured shade sail.
• The balance is due on installation day.

Acceptance of Terms

Your deposit payment confirms acceptance of all terms and conditions outlined here.

Ownership of Goods

All goods remain the property of the contractor until paid for in full.

Site Access

The customer must provide full access to power, water and the site for the duration of the installation.

Additional Costs

• The customer is responsible for any unforeseen costs incurred due to obstructions encountered during installation (e.g., rocks, concrete, underground services).
• It is recommended to use the “Before You Dig” service to obtain a site report.

Soil Removal

• Soil removal is not included in the quoted price.
• If required, soil removal will be charged as a Provisional Sum at an hourly rate of $110.00, covering labor, ute/trailer costs, and tipping fees.

House Structure

Quotes are based on timber-framed houses and tiled roofs unless otherwise specified.

Insurance

Insurance cover is provided through Allianz.

Delays

The contractor is not responsible for delays caused by:

• Material shortages (e.g., steel posts, shade fabric, fixings).
• Weather conditions, such as rain, wind or inclement weather.
• Government regulations, restrictions, staff shortages or other external factors beyond the contractor’s control.
  Delays may extend the installation period without prior notice.

Building Approvals

The customer is responsible for obtaining any required building approvals, including local council, state or federal government approvals, engineers’ certificates, or body corporate approvals, along with any associated fees.

Project Changes

Any amendments or changes to the project during installation (e.g., repositioning of posts or fixings) may incur additional charges and will be invoiced accordingly.

Workmanship Warranty

A 12-month workmanship warranty applies to new installations.

Supplier Warranty

Shade fabric warranties: Rainbow Shade Z16/Z26: 10 years.

Warranty Exclusions

The warranty does not cover extreme weather conditions, such as gale-force winds, hail or storms.

Maintenance

Shade sails are flexible structures. Fixings and mountings should be inspected regularly to ensure they remain in good condition.

Use of Property Photos

By accepting these terms, you grant the contractor permission to use photos of your property for marketing purposes, including on the internet and social media.